Refund policy

Returns + Exchanges

Faulty items
If a piece arrives faulty, or develops a fault under normal wear, get in touch and I'll repair, replace, or refund it.

Change of mind
For hygiene reasons, we're unable to offer returns or exchanges on earrings for change of mind. Sugar is also a small, one-person operated business, and each piece is made to order as part of a no-waste model, so change-of-mind returns aren't offered more broadly either.

If you ever have any issues with a product, please let me know via Instagram or help@sugaronline.co.nz — I'd always rather fix the problem than have you have a bad experience with us 💘